Terms & Conditions
Please read through our Terms & Conditions before placing your order. By placing an order you agree to be bound by the Terms and Conditions set out below. MENA reserves the right to change these Terms & Conditions at any time.
All orders are subject to availability. Whilst we endeavour to keep our stock levels accurate, if an item is purchased that is not available at time of dispatch we will refund the purchase immediately.
We will gladly refund an item purchased online provided it is in original and unworn condition. The item must be returned within 10 days from receipt of goods.
If you wish to exchange an item please contact us as soon as possible to reserve another item. An item may only be exchanged once. We will cover the cost of posting the exchanged item however you will be responsible for the cost of the return postage.
We are not responsible for reimbursement or compensation for lost return packages sent to us without proof of delivery. We advise you insure your return package.
Sale items cannot be returned for a refund, we will only provide a credit note. A sale item may be exchanged for another size if available, however you will be required to cover the cost of the shipping the exchanged item.
We accept direct credit payment (NZ only) and debit/credit card (Mastercard and Visa only). Our credit card payments are processed securely through DPS Payment Express. Orders will be dispatched when we have received payment in full and we are satisfied with the integrity of the order.
From time to time there may be errors on our website such as incorrect pricing, wrong descriptions and offers for products that are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and refund your payment.
Your privacy is important to us. Please note that all personal details provided to us will not under any circumstances be distributed to third parties. Your details will be kept on a private database for MENA use only.